Return & Refund Policy

We want you to shop with confidence. Please review our return guidelines below to understand how returns, refunds, and exchanges work.

Return Eligibility

  • Items must be returned within 2 days of delivery.
  • Products must be unused, unwashed, and in original condition.
  • All original packaging and tags must be intact.
  • Proof of purchase is required.

Non-Returnable Items

  • Items marked as final sale.
  • Personal care or hygiene products.
  • Customized or personalized items.
  • Products damaged due to misuse.

How to Request a Return

  1. Contact support with your order number.
  2. Provide reason for return and item photos if required.
  3. Wait for approval and return instructions.
  4. Ship item back using provided instructions.

Refund Policy

Once we receive and inspect your return, refunds will be processed within 3–7 business days. Refunds are issued to your original payment method. Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact our support team and we’ll guide you through the process where applicable.

Need Help?

If you have any questions about returns or refunds, please contact our support team at:

support@buzaan.com